Frequent Asked Questions

How to pay

BICICLETOS VIAJES is a bicycle travel services provider of the Social Economy Market of Madrid (MESM, for Spanish).

Payment will be made by wire transfer to the indicated account number, noting in the concept: route code, full name, and travel mode (Pj: BdQ, Enrique Peláez, AUTOGUIADO COMBI). Firstly, a reservation of approximately 30% of the total amount will be requested and the remainder, up to the total amount, will be paid no later than 7 calendar days for domestic routes, and 15 calendar days for routes abroad, before the departure date of the trip.

What happens when you change the plan

If due to any question the client decides not to stay overnight in the accommodations chosen by us and that are specified in the information pack of each route, he/she will have to pay both expenses and all cancellation fees caused by.

Route modalities: Guided or Self-guided tours

Guided tours include by default accommodation, travel assistance insurance and are accompanied by our bicycle guide at all times on the route. In addition, we offer other travel insurances, bicycle rental and luggage transfer.

Otherwise self-guided tours are done when and how the client decides. We take care of the logistics and the clients ride at their own pace. We offer two options: self-guided and personalized.

Self-guided tours include an information package with a detailed description of the route, GPS track(s), possible water sources and unique trees along the route, places of interest, cultural offerings, nutritional advice, gear list, accommodation, restaurants, taxis, mechanics' workshops, as well as a telephone line in case of problems or emergency situations.

Personalized tours include by default accommodation and the information pack; and also offers the services of bicycle and accessory rental, luggage transfer (subject to availability), and individual travel assistance insurance. We help you design the route that best suits your needs, by filling out the questionnaire. We are committed to propose you a trip plan in 3 weeks, with our recommendations for quiet roads and paths that are worth cycling.

To learn more about the features and differences between the two options, click on here.

Insurances

We are agents of the Intermundial Insurance brokerage. We remind you that it is mandatory to take out individual travel assistance insurance on any of our routes, and we offer you the following:

How to set the tracks on your mobile phone

When we send you the data of the self-guided routes, we will send you a pack of information and a couple of tracks of the route in GPX and KML format. For viewing both formats you need a specific application. We recommend for Android phones: Mapas de España IGN, OruxMaps o GoogleMaps (if you have a Gmail account), both available in the Play Store. For Windows mobile there are also applications like GPX Viewer or MapMyRIDE, where you can import your tracks. All these applications have a desktop version as well.