Frequent Asked Questions

How to pay

Payment will be made by wire transfer to the indicated account number, noting in the concept: route code, full name, and travel mode (Pj: BdQ, Enrique Peláez, AUTOGUIADO COMBI). First of all, we will ask for a reservation of approximately 30% of the total amount and the rest to complete the total amount will be paid at the latest 10 days before departure.

BICICLETOS VIAJES is a services provider of the Social Economy Market of Madrid (MESM, for Spanish). BICICLETOS VIAJES participates as a bicycle travel services provider, and all products that manages can be paid with social currency (etics) up to 100% of the final price, receiving a bonus on purchase of 3% to all partners and associates of the MESM.

What happens when you change the plan

If due to any question the client decides not to stay overnight in the accommodations chosen by us and that are specified in the information pack of each route, he/she will have to pay both expenses and all cancellation fees caused by.

Route modalities: Guided or Self-guided tours

Guided tours include by default accommodation, travel insurance and are accompanied by our bicycle guide at all times on the route. We also offer other travel insurances, bicycle rental or luggage transfer. While self-guided trips are riden when and as the client decides. We take care of organizing the logistics and the clients take care of riding their bikes at their own pace. We offer two modalities: self-guided and personalized.

Self-guided tours include an information package with a detailed description of the route, GPS track(s), and a series of recommendations and contacts on outstanding places of interest, scenic stops, cultural offer, gear list, accommodation offer, nutrition advice, restaurants, taxi services, as well as possible mechanical workshops in the area, as well as a telephone line in case of problems or emergency situations.

Personalized tours include by default accommodation and the information pack. In addition, bicycle and accessory equipment rental services, luggage transfer (subject to availability), and individual accident insurance, mandatory for all clients, are offered. We help you design the route that best suits your needs, filling in the questionnaire. We promise to propose you a route in 3 weeks, with our recommendations for quiet roads and paths that are worth pedaling.

To know in detail the characteristics and the differences between the two modalities, click on here.

Insurances

We are agents of Intermundial Insurance brokerage. We remind you that it is mandatory to hire an individual accident insurance for any of our routes. We offer you the following:

How to set the tracks on your mobile phone

When we send you the data of the self-guided routes, we will send you a pack of information and a couple of tracks of the route in GPX and KML format. For viewing both formats you need a specific application. We recommend for Android phones: Mapas de España IGN, OruxMaps o GoogleMaps (if you have a Gmail account), both available in the Play Store. For Windows mobile there are also applications like GPX Viewer or MapMyRIDE, where you can import your tracks. All these applications have a desktop version as well.